11 Questions to Ask Your AC Repairman

When there is an AC repairman doing work on your home’s cooling system, how much do you understand what they are doing? And when you get the bill, do you know what you are paying for? The Lee Thompson Company understands that the work our team does can seem complicated to our customers. So we work to make sure they understand the work we are doing for their home and that includes answering our customers’ air conditioning questions.

We believe a partnership between homeowners and technicians is the important for Houston residents to have reliable home comfort systems. We got a great 5-star review for our AC repair technician who helped a homeowner understand the work her house needed.

“Lee Thompson installed my new AC/heater unit. 
I cannot express how impressed I was with their service. They worked efficiently and very meticulously to make sure that everything was precisely replaced and correct. 

They were friendly and knowledgeable, they stopped to explain everything they were doing during the entire process. They answered any questions I had during the install, they removed all the old equipment and cleaned up everything when they were finished. 

It was an extremely hot day (99-100 degrees) but they did not rush, they made sure everything was done right. They are top notch installers/technicians!

You can tell that they respect each other and take pride in what they do!  I highly recommend them!”
–Tanya Keller

How Much AC Work does a Homeowner Need to Understand?

Air conditioning repair isn’t something anyone can do. A lot of the work involves complicated procedures and special tools. Licensed AC repair technicians like those at the Lee Thompson Company have the education and training necessary to properly handle cooling system problems. Professional HVAC technicians follow industry standards to make sure things are done the right way.

Our Houston AC repairmen have years of training and experience and can be counted on to accurately diagnose and complete solve any cooling problem. But nearly any homeowner is able to understand some of the main basics of AC operation in order to make good decisions for your home.

11 Air Conditioning Questions to Ask Your AC Repairman

Google is a great place for finding a lot of answers. After all, that may be how you landed here getting this helpful information on the air conditioning information a homeowner should know! But nothing can replace a face-to-face conversation with a skilled professional who are experts on that field.

The next time you have a professional AC technician service your system, take advantage of that opportunity by asking these 11 questions. A good HVAC company wants their customers to understand and encourage their technicians to help homeowners better understand their systems.

Here are some great questions to ask your AC repairman:

1. What is the current condition of my HVAC system?
   1. Request an assessment of the system’s overall health, including any potential issues or areas that require attention.
2. Are there any visible signs of wear or damage that I should be aware of?
   1. Ask the tech to point out any visible problems like rust, leaks, or worn-out components.
3. What is the expected lifespan of my current HVAC system?
   1. Knowing the expected lifespan can help you plan for future replacements or upgrades.
4. Is my HVAC system appropriately sized for my home?
   1. An improperly sized system can lead to inefficiency and discomfort. This question is especially important if you’ve had additions or remodeling work done to your home.
5. Are there any maintenance service tasks I should be regularly performing myself?
   1. Beyond changing the filter, often an AC outdoor unit requires regular cleaning. While homeowners can handle a good amount of ongoing maintenance for their home’s systems, Lee Thompson provides professional maintenance service to ensure your system is running well and safely year after year.
6. What are the signs that my HVAC system might need repair or replacement?
   1. If the technician says your system is showing signs of age or wear-and-tear, ask what signs to be on alert for. Learn about the red flags to watch for, such as unusual noises, inconsistent heating or cooling, or rising energy bills.
7. Are there any safety concerns I should be aware of regarding my HVAC system?
   1. Ensure that your system is safe and that you’re aware of any potential hazards.
8. Are there any energy-saving options or upgrades available for my system?
   1. Inquire about upgrades like programmable thermostats, zoning systems, or high-efficiency filters that can improve energy efficiency.
9. What is the warranty coverage for my HVAC system, and what is included?
   1. If the AC company that is servicing the unit was the one who installed it, they should have details on your system warranty. Understand what aspects of your system are covered by warranties and for how long.
10. Can you explain the different options for improving indoor air quality?
    1. If air quality is a concern, inquire about solutions such as air purifiers, ventilators, or humidity control.
11. Do you have any recommendations for setting and programming my thermostat for energy savings and comfort?
    1. Proper thermostat settings can significantly impact energy efficiency.

By asking these questions to your AC repair technician, you can start to understand the important fundamentals of your AC system’s operation and maintenance. This will arm you with the information for keeping a more comfortable and efficient home. And that can help you save money!

A quality, professional AC repairman will be glad to talk with you about your system. It can be a red flag if the technician refuses to explain anything about your AC or the work they are doing.

More Ways a Homeowners Can Better Understand Home HVAC

Read the Owner’s Manual

The owner’s manual for your AC system contains valuable information about its maintenance requirements and operation.

Get a Second Opinion

If you’re considering an air conditioning replacement, you should seek out multiple quotes from other Houston AC companies. This can help you understand the amount of work that is needed and appropriate costs.

Be wary of high-pressure sales tactics and people who are not certified to do the work. It is a good idea to check online reviews and verify the company’s history and reputation. You will see on Google that Lee Thompson Company has hundreds of 5-star reviews!

By checking a company’s website, you will find out how many years they have been in business. As you will see on our website, the Lee Thompson Company has been providing air conditioning services to the Houston area since 1961.

By following these steps and actively engaging with HVAC professionals, homeowners can gain a better understanding of their air conditioning systems and make informed decisions that ensure their homes are comfortable and energy efficient. If you need any service or have questions about your air conditioning system, contact the Lee Thompson Company. Call us at 713-766-4846 or send us a message online.