Choosing the Right HVAC Company: 10 Crucial Questions from Houston’s Trusted Experts, The Lee Thompson Co.

Selecting the right HVAC company is crucial for ensuring your home’s comfort and safety, especially in Houston’s challenging climate. With so many options available, knowing which questions to ask can make all the difference in finding a reliable partner.

Since 1961, The Lee Thompson Co. has been the trusted HVAC professionals in Houston, delivering quality service and peace of mind to homeowners.

In this blog, we’ll share the top 10 questions you should ask when choosing an HVAC company, helping you make an informed decision and secure the best care for your home’s heating and cooling needs.

Choosing the Right HVAC Company

Your HVAC system plays a pivotal role in your daily life, far beyond just keeping you warm in the winter and cool in the summer. It’s responsible for maintaining a comfortable temperature, ensuring proper ventilation, and filtering the air you breathe. A well-functioning HVAC system contributes to a healthy living environment by reducing allergens, controlling humidity, and preventing the growth of mold and mildew.

Unfortunately, choosing the wrong HVAC contractor can have dire consequences. Incompetent contractors may cut corners, use substandard materials, or fail to follow proper installation procedures. This can lead to issues, from inefficient operation and frequent breakdowns to safety hazards like carbon monoxide leaks or electrical fires.

The Better Business Bureau receives thousands of complaints about HVAC companies yearly, from poor workmanship and overcharging to failure to honor warranties. Approximately 20% of homeowners report having problems with their HVAC systems within the first few years of installation. Many of these issues can be traced to faulty installation or inadequate maintenance.

Investing time and effort in selecting the right HVAC company is a wise decision. It can save you from costly headaches, ensure the safety and comfort of your home, and provide you with peace of mind.

Top 10 Questions to Ask an HVAC Company

Choosing the right HVAC company is a crucial decision that can significantly impact your home’s comfort, energy efficiency, and safety. By asking the following ten essential questions, you can gather the information you need to make an informed choice and avoid costly mistakes.

1. What size AC unit and type do I need for my home?

The size of your AC unit is critical for optimal performance. An undersized unit won’t be able to cool your home effectively, while an oversized unit will cycle on and off frequently, leading to energy waste and increased wear and tear. The type of AC unit (central air, ductless mini-split, etc.) will depend on your home’s layout, existing infrastructure, and personal preferences.

A reputable HVAC contractor will perform a thorough load calculation to determine your home’s correct size and type of AC unit. They should consider factors such as square footage, insulation, number of windows, climate, and ceiling height just name a few. They should also explain the different types of AC units available and help you choose the one that best suits your needs and budget.

2. Are they licensed and insured?

This seemingly simple question is crucial to ensuring you’re dealing with a legitimate and responsible HVAC company. A valid license indicates that the contractor has met the minimum requirements for knowledge and expertise in their field. On the other hand, insurance protects you from liability in case of accidents or damage during installation or repair.

The contractor should readily provide proof of their license and insurance. You can verify the license with your state’s licensing board and check the insurance policy for adequate coverage. Be cautious if the contractor hesitates to provide proof of their credentials or offers vague answers. This could indicate that they are operating illegally or lack proper insurance.

Working with The Lee Thompson Co. ensures you are always working with a company that is licensed, insured, and has been the experts in the Houston area since 1961. Give us a call anytime at (713)766-4846.

3. What experience and certifications do your technicians have?

It is essential to inquire about the experience and certifications of the technicians who will be working on your HVAC system. Certifications, such as those offered by North American Technician Excellence (NATE), demonstrate a technician’s commitment to ongoing learning and adherence to industry standards.

Hiring experienced and certified technicians increases the likelihood of a successful and efficient repair or installation. If possible, ask to meet the technician who will be working on your system to get a sense of their professionalism and expertise.

4. What brands and models do they recommend?

Different HVAC brands and models offer varying levels of quality, reliability, performance, and features. A knowledgeable contractor will be familiar with the strengths and weaknesses of various brands and can recommend options that align with your needs and budget.

A trustworthy contractor will also ask about your priorities (e.g., energy efficiency, quiet operation, smart features) and budget before making recommendations. They should be able to explain the pros and cons of different brands and models, providing you with enough information to make an informed decision.

Here at The Lee Thompson Co., we offer and service a wide variety of options so we can ensure that you find the best fit for your home. We’d love to take care of your home; give us a call at (713)766-4846 to learn more.

5. What is the estimated cost of the unit and installation?

The cost of a new HVAC system can vary widely depending on the size of your home, the type and brand of equipment, the complexity of the installation, and your location. Getting a clear and detailed estimate upfront is important to avoid any surprises later on.

A reputable contractor will provide a detailed, written estimate that includes the following:

• Equipment costs: The price of the AC unit itself, including the condenser, air handler, and any additional components like thermostats or zoning systems.
• Labor costs: The cost of installation, including the technician’s time, any necessary permits, and disposal of old equipment.
• Material costs: Any additional materials needed for the installation, such as ductwork, electrical wiring, or refrigerant.
• Additional fees: Any other fees that may apply, such as travel charges, permit fees, or inspection fees.
• Payment terms: A clear explanation of the payment terms, including any deposit requirements, payment schedule, or financing options.

Our team always offers a complete estimate to all our customers before any work is done so that there are no surprises. Call us for your personalized estimate – (713)766-4846.

6. What is your warranty and guarantee policy?

Warranties and guarantees promise that HVAC companies will stand behind their work and the products they install. A good warranty covers both parts and labor for a specified period, giving you peace of mind in case of any malfunctions or defects after installation.

A reputable HVAC company should offer a warranty on the parts they install, typically covering defects or malfunctions for a specific period (e.g., 5-10 years). The company should also offer a warranty on their labor, guaranteeing that they will fix any issues related to the installation for a set timeframe (e.g., 1-2 years). Also, inquire about the specific terms and conditions of the warranties, including what is covered, what is not, and how to file a claim.

7. What is your maintenance plan and how often do you recommend service?

Regular maintenance is essential for keeping your HVAC system running smoothly, efficiently, and safely. A comprehensive maintenance plan should include inspections, cleaning, and tune-ups performed by a qualified technician. The frequency of service will depend on various factors, such as the age and condition of your system, the manufacturer’s recommendations, and your usage patterns.

The contractor should offer a detailed maintenance plan that outlines the specific services included (e.g., cleaning coils, checking refrigerant levels, inspecting electrical connections, and replacing filters). They should recommend a service schedule based on your specific system and usage. Typically, most manufacturers recommend at least one annual inspection and tune-up.

Our Home Comfort Maintenance Plan helps protect your investment and gives you peace of mind regarding your HVAC system. Call us at (713)766-4846 or visit https://leethompsonac.com/home-comfort-plans/ to learn more.

8. Do they provide a written, itemized estimate before starting any work?

A written, itemized estimate is a detailed breakdown of all the costs associated with the proposed HVAC work. It should include equipment costs, labor, materials, permits, and additional fees. This document serves as a contract and protects you and the contractor by clearly outlining the scope of work and the associated costs.

Obtaining a written estimate is crucial to avoid unexpected costs and ensure that you and the contractor are on the same page regarding the project. It allows you to compare quotes from different contractors and negotiate prices and budgets for the work. A reputable contractor will readily provide a written estimate before starting any work.

9. What are your payment terms and do you offer financing options?

Understanding the payment terms and available financing options is crucial for budgeting and managing expenses.

The contractor should offer various payment options, such as cash, check, credit card, or online payments. Inquire about any processing fees associated with different methods. For larger projects, ask about the payment schedule. Some contractors may require a deposit upfront, with the remaining balance due upon completion of the work or in installments.

We’d love to chat with you about our great financing options – call us at (713)766-4846 anytime!

10. How do you handle emergencies and after-hours calls?

HVAC emergencies, such as a complete system breakdown during a heatwave or a gas leak, can occur unexpectedly and require immediate attention. Understanding how a company handles emergencies and after-hours calls is crucial to ensure you can get help when needed.

A reliable HVAC company should offer flexible emergency service to address urgent situations promptly. This is particularly important if you have vulnerable family members (e.g., infants, elderly, or individuals with health conditions) sensitive to temperature fluctuations. Additionally, while additional fees for emergency service are expected, be wary of companies charging excessively high rates for urgent repairs.

Additional Tips for Choosing an HVAC Company

Beyond the essential questions outlined above, here are some additional tips to help you select the best HVAC company for your needs:

Get multiple quotes: Obtain estimates from at least three companies to compare prices, services, and overall value. This will help you better understand the market rates and identify unusually high or low quotes.

Check online reviews and ratings: In today’s digital age, online reviews and ratings can provide valuable insights into a company’s reputation and customer satisfaction. Check platforms like Google Business Profile, Yelp, and Angie’s List to see what others say about their experiences with different HVAC contractors.

Ask about energy-saving options: Inquire about energy-efficient upgrades and rebates or incentives that may be available. Many utility companies offer rebates for installing high-efficiency HVAC equipment, and some state or federal programs provide tax credits for energy-saving upgrades.

Consider the company’s communication style: Pay attention to how the company communicates with you throughout the process. Are they responsive to your inquiries? Do they explain things clearly and transparently? Choosing a company with excellent communication skills can make the entire experience smoother and more pleasant.

Remember, investing time and effort in choosing the right contractor is a small price to pay for the peace of mind that comes with a reliable and efficient HVAC system.

The Bottom Line

By asking these crucial questions, you can confidently choose an HVAC company that will provide the quality service and reliability your home deserves. The Lee Thompson Co. has been Houston’s trusted HVAC partner since 1961, and we’re dedicated to offering expert guidance and top-notch service every step of the way.

When it’s time to select an HVAC company, we’re here to answer your questions and show you why countless homeowners in Houston have trusted us for over six decades. Contact us today at (713)766-4846 to experience the difference that comes from working with true HVAC professionals.